Last updated: 16 October 2026

At CopperTicket, we understand that philatelic collectibles are often unique, historically significant and sensitive to handling.

We aim to describe products accurately and resolve legitimate customer concerns fairly.

1. Order cancellation

Customers may request cancellation before an item has been dispatched.

Cancellation requests should be submitted as soon as possible through our Contact Us page or customer-support email.

Where cancellation is accepted and payment has been received, a refund will be initiated to the original payment method.

Orders that have already been dispatched are subject to the return conditions below.

2. Eligibility for returns

Customers should contact us within 7 calendar days of delivery if:

• The wrong item was delivered.
• The item was materially different from its published description.
• The item arrived damaged.
• There is a substantiated material authenticity concern.

Customers should provide the order number, a description of the issue and supporting photographs where appropriate.

This notification period does not limit any non-excludable rights under applicable law.

3. Return conditions

Due to the nature of collectible material, returns for a change of mind are not ordinarily accepted unless required by applicable law or separately agreed in writing.

Where a return is approved, the item should be returned in the condition received, with original accompanying certificates, documentation and protective packaging.

Customers must obtain return instructions before shipping material back to us.

We may arrange or reimburse reasonable return shipping costs where we supplied an incorrect, damaged or materially misdescribed item.

4. Refund processing

Once an approved return has been received and examined, or a refund otherwise agreed, we will notify the customer of the outcome.

Approved refunds will ordinarily be initiated within 7 business days of approval, subject to required verification.

The time taken for funds to appear depends on the payment method, bank and payment processor.

Refunds will normally be issued through the original payment method. Any exception will be handled securely and agreed with the customer.

5. Non-refundable circumstances

Subject to applicable consumer rights, refunds may be declined where:

• The item matches its description and the request is solely due to a change of preference.
• The customer has damaged or altered the collectible after delivery.
• The item or accompanying documentation has not been returned as reasonably required.
• The request concerns a characteristic clearly disclosed before purchase.

6. Lost or damaged shipments

If a shipment arrives damaged, please preserve the packaging and contact us promptly with photographs.

If a package is missing or significantly delayed, we will investigate with the relevant shipping service.

Responsibility and remedies will depend on the applicable delivery terms and law.

7. International orders

International refunds, returns, customs duties, import taxes and return-shipping obligations may require additional processing.

Any amounts not recoverable from customs or third-party authorities will be addressed according to the applicable law and the terms agreed at purchase.

8. Contact for refunds and cancellations

NityaPushta Auctions
101, Iscon Atria 1
Gotri, Vadodara – 390021
Gujarat, India

Email: support@nityapushta.com
Phone: +917567933666

Website: https://copperticket.com

Please include your order number when contacting us about a purchase.